Evolving from basic menu/button architecture and then keyword recognition, chatbots have now entered the domain of contextual conversation. They don’t just translate but understand the speech/text input, get smarter and sharper with every conversation and pick up on chat history and patterns. With the general advancement of linguistics, chatbots can be deployed to discern not just intents and meanings, but also to better understand sentiments, sarcasm, and even tone of voice.
\nHow is that made possible? The answer lies in Natural Language Processing (NLP). Read on to understand what NLP is and how it is making a difference in conversational space.
\nNLP is nothing but an engine for the chatbot to understand the user’s intent in the message and fetch the most appropriate response from its database. Regardless of which language a computer is learning, NLP understands the syntax, semantics, discourse, and purpose of the message to engage in a human-like conversation. It focuses on how we can program computers to process large amounts of natural language data in a way that is productive and efficient, taking certain tasks off the hands of humans and allowing for a machine to handle certain processes. NLP takes it into account the following-
\nThere are two components of an NLP system – Natural Language Understanding (NLU) and Natural Language Generation (NLG). When you input a text into an NLP engine, the meaning or context of the user is deciphered by the NLU construct and the response is generated by NLG. The following equation best explains the relationship between NLP, NLU, and NLG:
\nNLP = NLU + NLG
\nProcess flow:
\nUser Text -> Chatbot -> NLU -> Meaning deciphered -> NLG -> Response Generated
\nNLU is understanding the meaning of the user’s input. Primarily focused on machine reading comprehension, NLU gets the chatbot to comprehend what a body of text means. NLU is nothing but an understanding of the text given and classifying it into proper intents.
\nNLU can be applied to a lot of processes. From categorizing text, gathering news and archiving individual pieces of text to analyzing content, it’s all possible with NLU. Real-world examples of NLU include small tasks like issuing short commands based on text comprehension to some small degree like redirecting an email to the right receiver based on basic syntax and decently sized lexicon.
\nNLU involves-
\nNLG is a software that produces understandable texts in human languages. NLG techniques provide ideas on how to build symbiotic systems that can take advantage of the knowledge and capabilities of both humans and machines.
\nThe input can be any non-linguistic representation of information and the output can be any text embodied as a part of a document, report, explanation, or any other help message within a speech stream. The knowledge source that goes to the NLG can be any communicative database.
\nThe NLG process is carried out in 7 different steps of document planning, micro-planning, and linguistic realization-
\nDeploying a rule-based chatbot can only help in handling a portion of the user traffic and answering FAQs. NLP (i.e. NLU and NLG) on the other hand, can provide an understanding of what the customers “say”. Without NLP, a chatbot cannot meaningfully differentiate between responses like “Hello” and “Goodbye”. They will both be nothing more than text-based user inputs.
\nNLP-driven intelligent chatbots can, therefore, improve the customer experience significantly. Customers all around the world want to engage with brands in a bi-directional communication where they not only receive information but can also convey their wishes and requirements. Given its contextual reliance, an intelligent chatbot can imitate that level of understanding and analysis well. Within semi-restricted contexts, it can assess the user’s objective and accomplish the required tasks in the form of a self-service interaction. Such a chatbot builds a persona of customer support with immediate responses, zero downtime, round the clock and consistent execution, and multilingual responses.
\nNLP based chatbots not only increase growth and profitability but also elevate customer experience to the next level all the while smoothening the business processes. Together with Artificial Intelligence/ Cognitive Computing, NLP makes it possible to easily comprehend the meaning of words in the context in which they appear, considering also abbreviations, acronyms, slang, etc. This offers a great opportunity for companies to capture strategic information such as preferences, opinions, buying habits, or sentiments. Companies can utilize this information to identify trends, detect operational risks, and derive actionable insights.
\nNLP, NLU, and NLG can prove to be fruitful investments as they provide-
\nAdditionally, NLP can be coupled with budding technologies like phenomenon modelling, intelligent decisions, reasoning, and autonomy to artificial general intelligence (AGI) to weave an even more personalized and unique customer engagement. It can identify spelling and grammatical errors and interpret the intended message despite the mistakes. This can have a profound impact on a chatbot’s ability to carry on a successful conversation with a user.
","timeToRead":5,"fields":{"slug":"/conversational-ai/chatbots-create-engaging-conversations/"},"frontmatter":{"title":"How chatbots use NLP, NLU, and NLG to create engaging conversations","keywords":"natural language processing, conversation, artificial intelligence t","label":"article","order":16}},"allMarkdownRemark":{"edges":[{"node":{"id":"800b6144-1724-59bc-8471-26573ca03f31","excerpt":"Introducing Alexa to workplaces and other business areas has become the talk of the town 1 for over two years. The reason is simple: this…","fields":{"slug":"/chatbots/alexa-for-business/"},"frontmatter":{"title":"Designing Alexa Skills for Business – Taking Artificial Intelligence into the Voice Era","order":25,"label":"article-c"}}},{"node":{"id":"e1762d2d-12dd-5921-b926-990936854aae","excerpt":"Today, every enterprise is trying to integrate artificial intelligence into its business and operations strategy and banks are no exception…","fields":{"slug":"/conversational-ai/banking-chatbots-in-2020/"},"frontmatter":{"title":"Banking Chatbots in 2020 - How is Conversational AI Impacting Customer Finance?","order":12,"label":"article"}}},{"node":{"id":"c08012d6-0496-5d58-817a-2f515c69a9ee","excerpt":"Imagine if all the interactions with your company — whether business-to-customer, business-to-business or employee-to-employee — took place…","fields":{"slug":"/blog/Are-you-a-Conversational-Enterprise-yet/"},"frontmatter":{"title":"Are you a Conversational Enterprise, yet?","order":1,"label":"conversational posts"}}},{"node":{"id":"1bd2b617-cb2c-550f-8438-538b7dcddcd5","excerpt":"Back in the day, the mantra “build it and they will come” strategy reigned supreme. The better the product, the more customers it used to…","fields":{"slug":"/chatbots/best-ai-chatbots-for-business/"},"frontmatter":{"title":"The Best Examples of AI Chatbots Being Used by Businesses in 2020","order":10,"label":"article-c"}}},{"node":{"id":"c0acd69d-4d83-5cea-b4ce-1d4eade55aef","excerpt":"Senseforth.ai is building an AI-powered virtual customer support solution. January 28, 2020: Senseforth.ai, a leader in Conversational AI…","fields":{"slug":"/newsroom/ai-startup-senseforthai-selected-for-oceanpro-maersks-startup-accelerator/"},"frontmatter":{"title":"AI Startup Senseforth.ai Selected for OceanPro, Maersk’s Startup Accelerator","order":3,"label":"news"}}},{"node":{"id":"543af162-4032-5dfb-8c62-a70c8768ab4c","excerpt":"The world proposed in post-apocalyptic science fiction stories is not on the\nhorizon, but artificial intelligence is\nnow\naccomplishing more…","fields":{"slug":"/blog/4IR-Disrupting-Human-Capital/"},"frontmatter":{"title":"4IR Disrupting Human Capital","order":2,"label":"other posts"}}},{"node":{"id":"75469b80-14fb-5bb8-b2ca-7abfbd104072","excerpt":"In this fast-paced world, where decisions are made in a matter of seconds, the way and the medium a brand chooses to communicate with its…","fields":{"slug":"/chatbots/chatbot-architecture/"},"frontmatter":{"title":"Chatbot Architecture Design: Utilizing Advanced Conversational AI","order":23,"label":"article-c"}}},{"node":{"id":"5b61bc92-ba06-54ff-814d-659b874468fa","excerpt":"Brands are turning to Conversational AI to scale customer support and reduce costs. March 30, 2020: Customer support call centres are an…","fields":{"slug":"/newsroom/bots-in-demand-as-covid-19-hits-the-workplace/"},"frontmatter":{"title":"Bots in Demand as Covid-19 Hits the Workplace","order":5,"label":"news"}}},{"node":{"id":"85faf32f-892a-51fd-908a-971911b123bc","excerpt":"Is human body ripe for disruption? Disruption affects every industry eventually, and the human body may be next on\nthe list. Nature has done…","fields":{"slug":"/blog/Artificial-Wombs,-Synthetic-Blood-and-Electronic-Skin/"},"frontmatter":{"title":"Artificial Wombs, Synthetic Blood and Electronic Skin","order":1,"label":"other posts"}}},{"node":{"id":"07b7a67b-922c-5bce-9a09-974ab8388c9a","excerpt":"For many enterprises, chatbots have become integral to smooth customer service and efficient global operations. In fact, according to…","fields":{"slug":"/chatbots/best-chatbot-development-frameworks/"},"frontmatter":{"title":"Determining the Best Chatbot Development Framework for Your Business","order":9,"label":"article-c"}}},{"node":{"id":"e062ac90-421e-5f33-9d82-39982d2d7eae","excerpt":"A conversational AI platform is used to build conversational user interfaces, such as chatbots or virtual assistants, for a wide array of…","fields":{"slug":"/chatbots/chatbot-platforms/"},"frontmatter":{"title":"Evaluating chatbot platforms? Here’s what to consider","order":18,"label":"article-c"}}},{"node":{"id":"37dd7c11-11ec-57f5-9873-ba1c29c646c4","excerpt":"Consistent performance measurement is a key factor in ensuring the successful implementation of any new business initiative. But performance…","fields":{"slug":"/conversational-ai/chatbot-metrics-and-how-to-track/"},"frontmatter":{"title":"Chatbot Analytics - Metrics and KPIs and How to Track Them","order":14,"label":"article"}}},{"node":{"id":"185ad8b3-3ffe-5600-be8e-65476f97a226","excerpt":"One of the key parameters while assessing a conversational AI is its ability to provide a well-rounded user experience (UX). When a chatbot…","fields":{"slug":"/chatbots/chatbot-ux-design/"},"frontmatter":{"title":"Chatbot User Experience Design in An Omnichannel World","order":17,"label":"article-c"}}},{"node":{"id":"17355b75-0ec1-5acd-a709-b71df634edb8","excerpt":"Robots have long since left their quintessential guise of metallic parts welded together to resemble a human. Today’s robots are not…","fields":{"slug":"/chatbots/chatbots-rpa/"},"frontmatter":{"title":"The Ultimate Meeting of the Minds - How can Chatbots and RPA Work together?","order":19,"label":"article-c"}}},{"node":{"id":"80e8f495-6226-51e5-b771-eef10db068ea","excerpt":"The partnership will help enterprises provide faster and more reliable customer service and reduce costs rapidly. June 9, 2020: CMS IT…","fields":{"slug":"/newsroom/cms-it-services-collaborates-with-senseforth/"},"frontmatter":{"title":"CMS IT Services Collaborates with Artificial Intelligence Platform Senseforth.ai","order":7,"label":"news"}}},{"node":{"id":"5a41f3a4-df90-5108-8cd1-62cccd3e5de7","excerpt":"Imagine your customers visit your website and find a personal shopper greeting them. They connect. They feel their presence is acknowledged…","fields":{"slug":"/conversational-ai/conversational-commerce/"},"frontmatter":{"title":"What is Conversational Commerce and Will it Change Consumer Behavior?","order":2,"label":"article"}}},{"node":{"id":"2fa3e609-821f-5ed0-a565-6eb5417a561f","excerpt":"With this investment, Senseforth.ai aims to strengthen its technology foundation, and accelerate growth. Palo Alto, Aug 12, 202…","fields":{"slug":"/newsroom/conversational-AI-leader-senseforth.ai-raises-$14-million-from-Fractal/"},"frontmatter":{"title":"Conversational AI Leader Senseforth.ai Raises $14 million from Fractal","order":15,"label":"news"}}},{"node":{"id":"ac40984a-3927-54f3-8174-1875bfca9053","excerpt":"The idea that a computer can ‘talk’ to a human has been around for decades and is one of the most common sci-fi tropes. Today, we’re seeing…","fields":{"slug":"/conversational-ai/conversational-interface/"},"frontmatter":{"title":"Conversational User Interface: Designing for Omnichannel Customer Experiences","order":4,"label":"article"}}},{"node":{"id":"fe8d914b-6822-5d7b-a3b6-6e9769721d55","excerpt":"It is a well-established fact that automation and artificial intelligence (AI) can transform the way we live. From CEOs and commercial…","fields":{"slug":"/conversational-ai/examples/"},"frontmatter":{"title":"Examples of Conversational AI & Commerce in the Enterprise","order":5,"label":"article"}}},{"node":{"id":"ca9f348d-4aa9-51ab-88cf-f606f6a31638","excerpt":"Users can interact with the bot on the company’s website as well as through their official Twitter handle. HDFC Life joined hands with…","fields":{"slug":"/conversational-ai-case-studies/hdfc-life-insurance/"},"frontmatter":{"title":"Senseforth.ai Automates Customer Support for a Leading Insurance Company","order":5,"label":"study"}}},{"node":{"id":"0108a964-ced3-5d26-9e83-2414aa9f46d6","excerpt":"Keep selling and make money while you sleep In sales, timing is everything. And so is omnipresence. The first could be an acquired skill…","fields":{"slug":"/blog/grow-revenue-with-autonomous-revenue-generation-platform/"},"frontmatter":{"title":"Grow revenues while you sleep – And not in your dreams","order":1,"label":"conversational posts"}}},{"node":{"id":"0af25dc7-c1ec-5d8a-997f-477085329480","excerpt":"Understanding Chatbot Architecture 101: A Beginner’s Guide The world of communication is moving away from voice calls to embrace text and…","fields":{"slug":"/conversational-ai/how-do-chatbots-work/"},"frontmatter":{"title":"How do chatbots work? What is the Chatbot Architecture 101?","order":7,"label":"article"}}},{"node":{"id":"1c0358e7-edf5-59c8-b937-535c56c5c868","excerpt":"Senseforth.ai is enhancing customer support at scale by designing a contextual, intuitive and conversational virtual banking agent. Overview…","fields":{"slug":"/conversational-ai-case-studies/HDFC-Bank/"},"frontmatter":{"title":"HDFC Bank's EVA is Transforming Customer Experience Across All User Touchpoints","order":1,"label":"study"}}},{"node":{"id":"a7289f2a-9cba-5c81-802a-09ed70127c6d","excerpt":"Chatbots have gained momentum in terms of application and use cases in recent years. They have practically touched every industry liberating…","fields":{"slug":"/chatbots/insurance-chatbots/"},"frontmatter":{"title":"Insurance chatbots in 2020 - use cases, examples and case studies","order":20,"label":"article-c"}}},{"node":{"id":"3f279d93-28c9-565f-82ad-4cb9da95a918","excerpt":"The global economy is changing. We are in the midst of a transition. Our economy is already in the process of moving from digital…","fields":{"slug":"/blog/How-to-know-if-you-are-an-outstanding-Conversational-Enterprise/"},"frontmatter":{"title":"How to know if you are an outstanding Conversational Enterprise","order":3,"label":"conversational posts"}}},{"node":{"id":"7ff7e6f1-0bf7-5d99-92b2-233c39fbb88f","excerpt":"Technology is transforming at an exhilarating speed. Not long ago, a conversation with an artificially intelligent system or a machine was…","fields":{"slug":"/chatbots/how-to-make-an-ai-assistant/"},"frontmatter":{"title":"How to make an AI assistant to automate business processes","order":26,"label":"article-c"}}},{"node":{"id":"65005039-35ce-522e-a752-b2618eab8128","excerpt":"When it comes to legal services, customer experience is a whole different ball game. Customers don’t just want information. They want it…","fields":{"slug":"/conversational-ai/legal-chatbots-in-2020/"},"frontmatter":{"title":"Legal chatbots are poised to change the game in 2020","order":15,"label":"article"}}},{"node":{"id":"5e0ae40a-a437-5b2b-a9a7-223f7be26969","excerpt":"Picture this. When a CEO is asleep, it is midday elsewhere. While he is dreaming, a customer somewhere is unsuccessful in getting help…","fields":{"slug":"/chatbots/how-chatbots-improve-customer-service/"},"frontmatter":{"title":"How Chatbots & Conversational AI Can Improve Customer Experience","order":27,"label":"article-c"}}},{"node":{"id":"334d681c-7579-51a5-bee7-b81587b862a1","excerpt":"Max Life Insurance Company has completely automated email-based customer support, leading to 80% reduction in response times Max Life…","fields":{"slug":"/conversational-ai-case-studies/Max-Life-Insurance-Company/"},"frontmatter":{"title":"Max Life Insurance Company Harnesses Conversational AI to Automate Email-based Customer Support","order":2,"label":"study"}}},{"node":{"id":"45e672b6-d513-5a7d-9e65-62cbcdea6245","excerpt":"Since their inception in the 1950s, chatbots have come a long way. They have slowly become a part of almost every business task possible…","fields":{"slug":"/chatbots/marketing-chatbots/"},"frontmatter":{"title":"Marketing Chatbots in 2020 - Use Cases, Examples, and Case Studies","order":22,"label":"article-c"}}},{"node":{"id":"7cf5166d-4334-5cd5-bbf4-5b3853b5aa1e","excerpt":"The growing popularity of voice assistants in the home is quickly extending itself to the enterprise environment, where a growing emphasis…","fields":{"slug":"/chatbots/intelligent-personal-voice-assistants-business/"},"frontmatter":{"title":"More than a Smart Speaker: Intelligent Voice Assistants for Business","order":8,"label":"article-c"}}},{"node":{"id":"18114545-cd9b-5d61-83a5-b8ccf3c0544d","excerpt":"Evolving from basic menu/button architecture and then keyword recognition, chatbots have now entered the domain of contextual conversation…","fields":{"slug":"/conversational-ai/chatbots-create-engaging-conversations/"},"frontmatter":{"title":"How chatbots use NLP, NLU, and NLG to create engaging conversations","order":16,"label":"article"}}},{"node":{"id":"554ca4fb-7715-5d11-ac7f-bdde491afd81","excerpt":"Emerging trends like increasing service demand, shifting focus towards 360-degree wellbeing, and rising costs of quality care are propelling…","fields":{"slug":"/conversational-ai/medical-chatbots/"},"frontmatter":{"title":"Medical Chatbots - Use Cases, Examples and Case Studies of Conversational AI in Medicine and Health","order":11,"label":"article"}}},{"node":{"id":"f1868e44-ec0c-505d-92dd-d2b43825fab0","excerpt":"NINA makes meal plan recommendations based on a person’s food preferences. July 26, 2019: Nestle India, in collaboration with Senseforth, a…","fields":{"slug":"/newsroom/nestle-india-in-partnership-with-senseforth-brings-ai-powered-NINA/"},"frontmatter":{"title":"Nestle India in Partnership with Senseforth.ai Brings AI Powered Nutrition Assistant NINA","order":2,"label":"news"}}},{"node":{"id":"83320dda-293e-5fd8-87e4-d171786c9b4e","excerpt":"The “big-4 company” was looking for an AI-driven solution to drive employee engagement and automate HR support. PricewaterhouseCoopers…","fields":{"slug":"/conversational-ai-case-studies/pwc/"},"frontmatter":{"title":"PwC Collaborates with Senseforth.ai to Automate Employee Support","order":4,"label":"study"}}},{"node":{"id":"c73aadeb-7f55-5c20-a1f0-e95db3fa7151","excerpt":"Conversational AI Platforms use natural language understanding capabilities to facilitate human-like conversations via voice, text, touch…","fields":{"slug":"/conversational-ai/platforms/"},"frontmatter":{"title":"Conversational AI Platforms: Determining the Right Solution for Your Business","order":3,"label":"article"}}},{"node":{"id":"cacb8869-020c-5c8a-a012-fa352c46c574","excerpt":"Meli, the AI-powered insurance chatbot, supports Bahasa and English languages and is available on web and WhatsApp PFI Mega Life Insurance…","fields":{"slug":"/conversational-ai-case-studies/PFI-Mega-Life-Insurance/"},"frontmatter":{"title":"PFI Mega Life Insurance Leverages Conversational AI to Automate Customer Service","order":7,"label":"study"}}},{"node":{"id":"770bc58b-227b-52fa-a102-5c6bab52c944","excerpt":"The AI-powered insurance chatbot ‘Meli’ is available on both web & WhatsApp and supports English and Bahasa. October 7, 2020: PFI Mega Life…","fields":{"slug":"/newsroom/PFI-Mega-Life-Ties-Up-With-Senseforth.ai-Launches-Customer-Service-Conversational-Experience-on-Web-and-WhatsApp/"},"frontmatter":{"title":"PFI Mega Life Ties Up With Senseforth.ai; Launches Customer Service Conversational Experience on Web and WhatsApp","order":10,"label":"news"}}},{"node":{"id":"2d4d6840-d3b1-5b79-9ef5-24f0da94b5d4","excerpt":"The real-estate industry has been the subject of constant scrutiny. Even a decade after the Great Recession ’07-’09, no convention of…","fields":{"slug":"/chatbots/real-estate-chatbots/"},"frontmatter":{"title":"Real Estate Chatbots in 2020 - Use Cases, Examples and Case Studies","order":24,"label":"article-c"}}},{"node":{"id":"32952ac3-254e-565c-9f6a-128b5672ef50","excerpt":"The Chatbot has been built in partnership with Senseforth.ai, a leader in the Conversational AI space. June 29, 2020: RBL Bank has now…","fields":{"slug":"/newsroom/RBL-bank-chatbot-enables-banking-transactions/"},"frontmatter":{"title":"Banking Chatbot 'RBL Cares', Now Supports Advanced Transactional Capabilities","order":8,"label":"news"}}},{"node":{"id":"a4e9b084-e105-5d10-b41c-189efb6f753d","excerpt":"Senseforth’s proprietary NLP engine delivers an industry-leading accuracy of 96% Senseforth.ai recently attained the 5th rank on the SQuAD…","fields":{"slug":"/newsroom/senseforth-becomes-first-conversational-ai-startup-to-break-into-top-5-of-squad2.0/"},"frontmatter":{"title":"Senseforth.ai Becomes the First Conversational AI Startup to Break into Top 5 of SQuAD2.0","order":12,"label":"news"}}},{"node":{"id":"3426b0bd-0b4f-59d7-a934-971226e343c1","excerpt":"Customer interaction data and advanced revenue analytics help businesses spot drop-off points and fix revenue leakage. According to the…","fields":{"slug":"/blog/revenue-leakage-analytics/"},"frontmatter":{"title":"How to fix revenue leakage with advance analytics?","order":3,"label":"conversational posts"}}},{"node":{"id":"1ff09272-798d-5151-8952-0e8b5139791b","excerpt":"Covid-19 symptom checker hits one million visitors milestone. May 13, 2020: An online symptom checker to help people determine whether they…","fields":{"slug":"/newsroom/senseforth-builds-covid19-symptom-checker-bot-for-nhs-111-wales/"},"frontmatter":{"title":"Senseforth.ai Builds COVID-19 Symptom Checker Bot for NHS 111 Wales","order":6,"label":"news"}}},{"node":{"id":"0794cbbb-3665-5529-b8cc-3e1ed33b4fe6","excerpt":"SBI Cards’ ILA is a one-of-its-kind solution that is helping the company drive revenue growth. In 2018, SBI Cards, one of India’s largest…","fields":{"slug":"/conversational-ai-case-studies/SBI-Cards/"},"frontmatter":{"title":"How is India’s 2nd Largest Credit Card Company Using a Chatbot to Drive Revenue Growth","order":3,"label":"study"}}},{"node":{"id":"e56d42f2-1134-524f-8dc7-4a9460800998","excerpt":"RBL Cares, an AI-powered digital assistant, can answer generic queries and is capable of handling financial transactions as well. RBL Bank…","fields":{"slug":"/conversational-ai-case-studies/RBL-bank/"},"frontmatter":{"title":"Building an Intelligent Assistant for One of India’s Leading Private Sector Banks","order":6,"label":"study"}}},{"node":{"id":"f81a4a7b-7e92-5e83-a46d-c9ec190b98ed","excerpt":"Several marquee brands trust Senseforth for its high accuracy and engaging UX. June 22, 2018: Senseforth has won the ‘Artificial…","fields":{"slug":"/newsroom/senseforth-wins-ai-product-of-the-year-award-at-india-ict-awards-2018/"},"frontmatter":{"title":"Senseforth.ai Wins \"AI Product of the Year\" Award at India ICT Awards 2018","order":1,"label":"news"}}},{"node":{"id":"e317871d-b52c-5f80-b13c-3cdc24b47609","excerpt":"With this integrated solution, enterprises can now enable their customers to make payments directly through AI virtual assistants Senseforth…","fields":{"slug":"/newsroom/senseforth.ai-partners-with-razorpay-to-enable-chatbot-payments/"},"frontmatter":{"title":"Senseforth.ai partners with Razorpay to enable payments through AI Chatbots","order":14,"label":"news"}}},{"node":{"id":"e7869ddb-a9b3-522d-9377-0103404dcd65","excerpt":"Senseforth.ai has been recognized for Completeness of Vision and Ability to Execute. Palo Alto, USA / Bengaluru, India: Senseforth.ai today…","fields":{"slug":"/newsroom/senseforth-recognized-in-2022-gartner-magic-quadrant-conversational-ai-platforms/"},"frontmatter":{"title":"Senseforth.ai Recognized in 2022 Gartner Magic Quadrant for Enterprise Conversational AI Platforms","order":16,"label":"news"}}},{"node":{"id":"2c74bfd3-f9ed-5ad1-925f-3fc77d07b2b7","excerpt":"Senseforth.ai scored 90.830, beating the human performance level of 89.452. February 4, 2020: Senseforth.ai, a leader in the Conversational…","fields":{"slug":"/newsroom/senseforthai-breaks-into-top-6-of-the-global-machine-reading-performance-leaderboard/"},"frontmatter":{"title":"Senseforth.ai Breaks into Top-6 of the Global Machine Reading Performance Leaderboard","order":4,"label":"news"}}},{"node":{"id":"45db1818-3269-524e-b5eb-dc2f20783597","excerpt":"Senseforth’s cutting-edge Conversational AI platform - A.ware currently handles over 150 Million conversations every month with an average…","fields":{"slug":"/newsroom/senseforthai-awarded-us-patent-for-its-conversational-ai-algorithms/"},"frontmatter":{"title":"Senseforth.ai Awarded US Patent for its Conversational AI Algorithms","order":9,"label":"news"}}},{"node":{"id":"0b8c1fd2-7ed9-5829-b6ff-0dd01a3045ba","excerpt":"An exclusive perspective on the hottest revolution happening right now! Aliens aren’t coming but business bots are already here! A wide…","fields":{"slug":"/blog/Secret-Invasion-of-Business-Bots/"},"frontmatter":{"title":"Secret Invasion of Business Bots","order":3,"label":"other posts"}}},{"node":{"id":"84a7ea5c-1ba8-52e9-bb6f-cd179f8bac18","excerpt":"AI-powered chatbots can collect user information, organize meetings, drive lead generation, reduce overhead costs, and respond to customer…","fields":{"slug":"/chatbots/types-of-chatbots/"},"frontmatter":{"title":"The 5 Types of Chatbots You Can Use To Automate Business Processes","order":21,"label":"article-c"}}},{"node":{"id":"d602d3cf-f3f0-5866-bd2e-01e0a106c6bc","excerpt":"Open-sourcing of any product/service is often a subject of contesting dissension. By making the source code or design documents or…","fields":{"slug":"/conversational-ai/state-of-chatbots-in-2020/"},"frontmatter":{"title":"The State of Open Source Chatbots in 2020","order":13,"label":"article"}}},{"node":{"id":"5d79067f-674f-5693-950d-de766f57fd82","excerpt":"Senseforth.ai is collaborating with the Govt. of India to enable 700+ Million people to access key government services via a multilingual…","fields":{"slug":"/conversational-ai-case-studies/UMANG-building-World's/"},"frontmatter":{"title":"Building the World's Largest Voice-First Conversational Assistant for Citizens","order":8,"label":"study"}}},{"node":{"id":"e5b0cc58-fc1d-58f7-8c38-a73e6f737dd5","excerpt":"An autonomous revenue generation platform is like an online version of a store sales representative, yet a lot more. Online shopping is no…","fields":{"slug":"/blog/what-is-autonomous-revenue-generation-platform/"},"frontmatter":{"title":"What is an autonomous revenue generation platform?","order":2,"label":"conversational posts"}}},{"node":{"id":"18422a7f-10e6-5e90-b3b0-bf3b4b404200","excerpt":"It’s 7 am and your phone chimes. This is Slackbot, sending a notification about how your schedule looks like today. Lark alerts you on…","fields":{"slug":"/chatbots/"},"frontmatter":{"title":"What are Chatbots & Will They Change How We Interact with Computers?","order":6,"label":"article-c"}}},{"node":{"id":"c64542bc-b5e4-5936-a2ca-3ecf6b156448","excerpt":"We are super excited to announce that Senseforth Inc., a leader in Conversational AI technology, has been named ‘Cool Vendor’ in…","fields":{"slug":"/newsroom/senseforth.ai-named-a-gartner-cool-vendor-in-conversational-ai-platforms/"},"frontmatter":{"title":"Senseforth.ai Named a Gartner 2020 Cool Vendor in Conversational AI Platforms","order":11,"label":"news"}}},{"node":{"id":"94c52fe1-1ae5-5e52-b543-509d18c39330","excerpt":"While some enterprise organizations are just beginning to dabble in AI solutions, the most innovative and future-focused among them are…","fields":{"slug":"/blog/What-CXOs-Need-to-Know-About-the-Conversational-Enterprise/"},"frontmatter":{"title":"What CXOs Need to Know About the Conversational Enterprise","order":2,"label":"conversational posts"}}},{"node":{"id":"ffa38a60-5932-5d9a-ab32-4d0988a90020","excerpt":"Armed with smartphones and inherent inquisitiveness, today’s customers demand and value personalized experiences above all else. Because of…","fields":{"slug":"/conversational-ai/"},"frontmatter":{"title":"What is Conversational AI? An Overview & Introduction","order":1,"label":"article"}}}]}},"pageContext":{"slug":"/conversational-ai/chatbots-create-engaging-conversations/","previous":{"fields":{"slug":"/conversational-ai/legal-chatbots-in-2020/"},"frontmatter":{"title":"Legal chatbots are poised to change the game in 2020","label":"article","keywords":"legal advice, robot lawyer, artificial intelligence, legal chatbot"}},"next":{"fields":{"slug":"/chatbots/chatbot-ux-design/"},"frontmatter":{"title":"Chatbot User Experience Design in An Omnichannel World","label":"article-c","keywords":"user experience, conversation, chatbot UX, user"}}}},"staticQueryHashes":["3128451518","3649515864"]}